The Client Services Administrator’s role is to support and maintain
in-house computer systems, desktops, and peripherals. This
includes installing, diagnosing, repairing, maintaining, and upgrading
all hardware and equipment while ensuring optimal workstation
performance. The person will also troubleshoot problem areas in a
timely and accurate fashion, and provide end user training and assistance where required.
This role will work closely with the end-user community, IT cohorts
and the Manager, Client Services Tower to provide IT support
services to Dover Corporation and its subsidiaries. Specific
responsibilities include but are not limited to:
Work with end users to identify and deliver required PC service
Liaise with, and provide training and support to, end users and
staff on computer operation and other issues.
Install, configure, test, maintain, monitor, and troubleshoot end
user workstation hardware, networked peripheral devices, and
networking hardware products.
Where required, install, configure, test, maintain, monitor, and
troubleshoot associated end user workstation software and
networking software products.
Perform on-site analysis, diagnosis, and resolution of complex PC
problems for a variety of end users, and recommend and implement
corrective hardware solutions, including off-site repair as needed.
Receive and respond to incoming calls, pages, and/or e-mails
regarding PC and/or hardware problems.
Maintain an inventory of all monitors, keyboards, hard drives,
modems, printers, scanners, and other peripheral equipment.
Work remotely to cover one or more assigned support sites.
May require after-hours support for IT related needs.
Ensure adherence to policies, procedures and best practices
defined and governed by the Client Services functional tower.
Collaborate with the functional towers for incident escalation,
resolution and problem management
Other various duties or responsibilities as assigned
MUST HAVE OFFICE 365 EXPERIENCE
Must have email migration experience
Must have experience with Microsoft Exchange Server 2013
Manage daily IT operations for Microsoft Office 365 – Tier 3
support for O365 environment
Ability to work out of and manage work load thru ServiceNow to
Global experience in managing large Messaging environments
Responsible for producing RCA for high severity issues
Adhere to IT Change Management process
Ability to work after hours and weekends
Effective analytical and troubleshooting skills
Strong work ethic, attention to detail, and organizational skills
Drafts clear, concise and accurate technical reports
Ability to work as a team player in a fast paced environment
Ability to carefully follow established procedures
Comfortable working with all levels of corporate personnel
Cooperative attitude and flexible approach to a wide variety of
Excellent written and verbal communication skills
Able to communicate well with users and vendors, as well as
other members of the group and department
Ability to work independently while keeping supervisor informed
Fundamental understanding of Project Management
Ability to successfully analyze and document information
Ability to learn and apply new concepts quickly
Demonstrated proficiency in planning, deploying, and maintaining
new Microsoft Office 365solutions
Advanced knowledge of cloud computing operations and
Demonstrated advanced problem solving capabilities
Advanced knowledge of Windows operating systems
Responsible for maintaining litigation hold policies and performing
The successful candidate will possess the following attributes:
Associate’s degree in Computer Science (or related field of
1-3 years of IT work experience, preferably in manufacturing
A + Certification a plus.
Ability to effectively execute tasks in a high-volume environment.
Builds and manages relationships internally and externally.
Able to work both independently and in a team-oriented,
Is optimistic with a can-do attitude.
Is honest, genuine and transparent.
Strong written and oral communication skills.
Strong interpersonal skills, understands customers and their
Is fair and ethical toward others in all interactions.
Customer service skills an asset.
Grafton Slovakia, s.r.o.