Customer care agent

Manpower Slovensko, s.r.o.

Miesto práce
Pracovná oblasť
Administratíva, Manažment, Obchod, Služby
Zmluvný vzťah
Pracovná zmluva
Typ úväzku
Práca na plný úväzok
Požadované vzdelanie
Stredoškolské s maturitou, Nadstavbové/vyššie odborné vzdelanie, Vysokoškolské I. stupňa
Náplň práce

Roles and resposibilities:

- answer in-coming support related phone calls as the first line of contact for the company

- provide support for U Verse products (internet, TV and phone)

- Mantain positive customer satisfaction and relationship

- Handle inquiries related to service, coverage, features, devices, accessories, repair and troubleshooting, billing, service activations, changes...

Profil kandidáta

- advanced spoken English: B2-C1 level

- logical mind-set and a passion for problem solving

- ability to work in 24/7 environment

- basic knowledge of communication technology

- ability to interact with customers on the phone

- good organization and attention to detail, flexibility



- flexible working hours

- teambuildings

- meal vouchers

- work in multi-cultural global environment

- training

Manpower Slovensko, s.r.o.
Kontaktná osoba: Jaroslava Jarabicová