Customer care agent

Manpower Slovensko, s.r.o.

Miesto práce
Pracovná oblasť
Administratíva, Manažment, Obchod, Služby
Zmluvný vzťah
Pracovná zmluva
Typ úväzku
Práca na plný úväzok
Druh pracovného pomeru
Administratíva, Manažment, Obchod, Služby
Požadované vzdelanie
Stredoškolské s maturitou, Nadstavbové/vyššie odborné vzdelanie, Vysokoškolské I. stupňa
Náplň práce

Roles and resposibilities:

- answer in-coming support related phone calls as the first line of contact for the company

- provide support for U Verse products (internet, TV and phone)

- Mantain positive customer satisfaction and relationship

- Handle inquiries related to service, coverage, features, devices, accessories, repair and troubleshooting, billing, service activations, changes...

Profil kandidáta

- advanced spoken English: B2-C1 level

- logical mind-set and a passion for problem solving

- ability to work in 24/7 environment

- basic knowledge of communication technology

- ability to interact with customers on the phone

- good organization and attention to detail, flexibility



- flexible working hours

- teambuildings

- meal vouchers

- work in multi-cultural global environment

- training

Manpower Slovensko, s.r.o.
Kontaktná osoba: Jaroslava Jarabicová