To provide support on a number of services initiatives including reporting, process improvements, documentation and being a member of WW project team.
* Process improvement: * Work with key stakeholder on understanding of existing processes * Gather requirements for improvements from internal and external customers * Scope and develop process documentation
* Reporting: * Understand Key Services Performance Indicators * Pull raw data from various resources and compile aggregated reporting * Share reports on regular basis * Assist other team members with reports on demand or related documentation
* Support various Services Programs and Initiatives: * Understand a scope of various services initiatives and provide support to Service Delivery Manager to drive KPIs Support clients Business partners with swift communication and helping to address queries
* Project Management Support: * Be member of a wider virtual team supporting them with providing necessary inputs and documentation * Track, document and drive agreed tasks
* Collaboration: * Internal customers (Services, Sales, Managers) * External customers (Business partners) * Cross functional and cross border communication (conference calls, emails, meetings)
Contract for 1 year/1 year prolongation