Customer Relations Case Manager with German

Manpower Slovensko, s.r.o.

Miesto práce
Pracovná oblasť
Administratíva, Manažment, Obchod, Služby
Zmluvný vzťah
Pracovná zmluva
Typ úväzku
Práca na plný úväzok
Druh pracovného pomeru
Administratíva, Manažment, Obchod, Služby
Ponúkaný plat
Požadované vzdelanie
Stredoškolské s maturitou, Nadstavbové/vyššie odborné vzdelanie, Vysokoškolské I. stupňa
Náplň práce

Customer relations case manager is responsible for:
o responding and negotiating a resolution for customers who have brought forward a complaint about clients services.
o the resolution of assigned customer satisfaction issues while maintaining and enhancing positive and constructive client relationships
o ensuring that Customer Satisfaction is maintained
o protecting client's reputation as a 1st Class supplier of Services
o Driving E2E improvement of processes with focus on SLAs, quality and cost-saving
o Tracking & recording all case history in SFDC tool with correct data

Contract for 1 year/1 year prolongation

Profil kandidáta

o Strong bilingual German and English verbal and written communication skills. Both languages are must.
o At least 2 years of customer care experience proving customer facing skills (phone and email)
o Strong organizational skills with the ability to multi-task and attend to details.
o Ability to create positive customer interactions regardless of negotiation outcomes to ensure ongoing customer satisfaction and brand loyalty.
o Ability to respond to periods of high volume and high stress.


o sick days
o bonus vacation

Manpower Slovensko, s.r.o.
Kontaktná osoba: Mária Ivanovičová