● Act as a consultant regarding improvements, standardization, simplification and automation of business processes, and as a business partner with the necessary expertise for SSC operations.
● Actively coordinates all projects related to GBS with Embraco.
● Responsible for identifying opportunities for new processes to be transited and implementing solutions of continuous improvements, standardization, simplification and automation within given area
● Actively contributes to the development of concepts, methods and strategies and is required to integrate their company experience and best practices into their day to day activities and assigned projects in field of improvements, standardization, simplification and automation
● Apply judgment and independent evaluation of multiple factors when resolving the problems and issues. Subject matter experts within assigned area as well as working knowledge of the areas supported by peers.
● Guided by project and work deadlines, needs to set own priorities and use discretion to complete assignments, independently applying the knowledge of processes and standards within given area
● Work with intenal GBS and Embraco teams to ensure project implementation within the develop solutions and apply to Shaed Services Center enviroment.
● Responsible for delivering results according to the SLAs and other goals defined by SSC leadership
• Understand and respect different cultures (from Brazil, China, Italy, Mexico, Russia, Slovakia and USA) developing a friendship and cooperative environment